How To Fix The Teams We Ran Into A Problem Reconnecting Error on Windows 10/11 and macOS

Microsoft Teams has become an integral part of the virtual collaboration landscape. However, users sometimes face the dreaded “Teams We Ran Into A Problem Reconnecting” error.

This comprehensive guide aims to dissect the error, understand its causes, and provide step-by-step solutions for users on Windows 10/11 and macOS.

Teams We Ran Into A Problem Reconnecting

Understanding “Teams We Ran Into A Problem Reconnecting” Error

This message typically appears when Microsoft Teams has difficulty re-establishing a connection after being disconnected. It could be a sign of network issues, outdated application versions, corrupted cache, or temporary glitches in the software.

Causes of the Teams Reconnection Error

  • Network Connectivity Problems: The most common cause is unstable internet connections or network configuration issues.
  • Outdated Teams Application: An outdated version of Teams can lead to various issues, including reconnection errors.
  • Corrupted Cache Files: Over time, cache files may become corrupted, leading to errors.
  • Software Conflicts: Other applications or services running on your system can sometimes interfere with Teams.
  • System Glitches: Temporary issues with your operating system can affect apps like Teams.

Fixing the “Teams We Ran Into A Problem Reconnecting” Error

For Windows 10/11

Step 1: Check Your Internet Connection

Ensure your internet connection is stable. Try refreshing the connection by restarting your router or connecting to a different network.

Step 2: Update Microsoft Teams

Open Teams, go to your profile picture at the top of the app, and select ‘Check for updates’. Install any available updates.

Step 3: Restart Microsoft Teams

Close the Teams application completely from the system tray, and then reopen it. For a quick restart, you can also press Ctrl + Q within the app.

Step 4: Clear Teams Cache

  1. Close Microsoft Teams.
  2. Type Win + R, enter %appdata%\Microsoft\Teams, and press Enter.
  3. Delete the contents of the Cache folder, blob_storage, databases, GPUCache, IndexedDB, Local Storage, and tmp folders.

Step 5: Use Windows Troubleshooters

Use the built-in network troubleshooter by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections.

For macOS

Step 1: Verify Network Settings

Check your network settings to ensure you have a good connection. Consider switching to a wired connection if Wi-Fi is unstable.

Step 2: Update Teams on macOS

Go to the Teams application, click on ‘Check for updates’ on the dropdown menu in the app’s toolbar, and install any new updates.

Step 3: Restart Teams

Quit Teams by right-clicking the Teams icon in the dock and selecting ‘Quit’. Reopen the application afterward.

Step 4: Clear Cache on macOS

  1. Quit Teams.
  2. Open Finder, press Command + Shift + G, and go to ~/Library/Application Support/Microsoft/Teams.
  3. Remove the contents within the Cache, blob_storage, databases, GPUCache, IndexedDB, Local Storage, and tmp directories.

Common Fixes for Both Windows and macOS

  • Disable VPNs and Proxy Servers: Sometimes these can interfere with the connection to Teams servers.
  • Check for System Updates: Ensure that your operating system is up to date.
  • Reinstall Microsoft Teams: As a last resort, uninstall Teams and reinstall the latest version from the official Microsoft website.

How to Fix Teams Reconnection Issue Through CMD on Windows

For advanced users, you can try to flush your DNS through CMD:

  1. Type cmd in the Windows search bar.
  2. Right-click on ‘Command Prompt’ and select ‘Run as administrator’.
  3. Type ipconfig /flushdns and press Enter.

Restarting and Clearing Cache in Microsoft Teams

Restarting Teams and clearing the cache are often the quickest fixes to resolve connection issues:

  • To restart Teams on Windows or macOS, fully exit the app from the system tray (Windows) or dock (macOS) and reopen it.
  • To clear the Teams cache, follow the file path to the cache directory as described above for each operating system, and delete the specified files.

Advanced Networking Troubleshooting

If the basic troubleshooting steps do not resolve the reconnection issues with Microsoft Teams, consider delving deeper into network troubleshooting:

Monitor Network Traffic

Utilize tools like Wireshark to monitor your network traffic. This can help identify if the problem stems from network congestion or packet losses that specifically affect Teams.

Adjust QoS Settings

Quality of Service (QoS) settings on your router or network can prioritize traffic for Teams. Adjusting these settings can help ensure that voice and video traffic for Teams is prioritized over other types of traffic, improving connectivity and performance.

Contact ISP

Sometimes, the issue might be related to the Internet Service Provider’s side. If you suspect this to be the case, especially after all local troubleshooting has failed, contacting your ISP can help identify and potentially resolve broader connectivity issues.

System and Application Logs

Investigate system and application logs on your computer to look for any warnings or errors that might indicate what is causing Teams to fail in reconnecting. The Event Viewer on Windows and Console on macOS are good places to start.

Re-evaluating Firewall and Security Settings

Firewalls and security programs can sometimes be overly aggressive in blocking applications like Teams:

Review Firewall Rules

Ensure that your firewall settings are not blocking or restricting access to Teams. You may need to add an exception for Teams in your firewall settings.

Disable Antivirus Temporarily

To rule out interference from antivirus software, try disabling your antivirus temporarily to see if it resolves the Teams connection issue. Remember to re-enable it afterward to keep your system protected.

Check for Software Conflicts

Other software installed on your computer might conflict with Teams. Consider running Teams in Safe Mode (Windows) or with minimal login items (macOS) to see if the problem persists without other software running.

Long-Term Solutions and Best Practices

For organizations and individuals who rely heavily on Microsoft Teams, establishing long-term solutions and best practices is crucial:

Regular Updates

Keep your operating system, Microsoft Teams, and all related software up to date. Set up automatic updates where possible to avoid missing critical patches.

Training and Support

Provide training for users on best practices for using Teams, including how to troubleshoot common issues. Having a quick reference guide or internal support can reduce downtime and improve user experience.

Network Assessment

Periodically assess your network’s capacity and capabilities, especially if your organization grows or changes its working patterns. This might involve upgrading hardware or increasing bandwidth to accommodate increased load.


The “Teams We Ran Into A Problem Reconnecting” error can be a minor hiccup in your workflow but is generally resolvable with a few troubleshooting steps.

By checking your connection, updating the app, clearing cache, or taking a few system-specific actions, you can typically get back to seamless communication and collaboration on Microsoft Teams.

Always ensure that you have a backup of your data before performing any troubleshooting steps that involve deleting files or reinstalling software.

FAQs for Troubleshooting Microsoft Teams Reconnection Issues

Q1: What does the “Teams We Ran Into A Problem Reconnecting” error mean?

This error typically appears when Microsoft Teams encounters difficulties re-establishing a network connection. This can happen due to various reasons such as network instability, outdated applications, or corrupted cache files.

Q2: What are the common causes of the Teams reconnection error?

The error can be caused by several factors, including:

  • Unstable or weak internet connection
  • Outdated Microsoft Teams software
  • Conflicts with other software or firewall settings
  • Corrupted cache and temporary data in Teams

Q3: How can I quickly fix the “Teams We Ran Into A Problem Reconnecting” error on Windows 10/11?

Here are some quick steps to try:

  1. Check your internet connection to ensure it’s stable.
  2. Update Microsoft Teams to the latest version.
  3. Restart Teams.
  4. Clear the Teams cache.

Q4: How do I clear my Teams cache on a Windows computer?

To clear the Microsoft Teams cache on Windows:

  1. Completely close Microsoft Teams.
  2. Press Win + R, type %appdata%\Microsoft\Teams, and press Enter.
  3. Delete the contents of the Cache folder, along with the blob_storage, databases, GPUCache, IndexedDB, Local Storage, and tmp folders.
  4. Restart Teams.

Q5: How do I reset my network settings to fix Teams issues on macOS?

To reset network settings on macOS, which can help resolve Teams connectivity issues:

  1. Go to System Preferences > Network.
  2. Select the network service you use (e.g., Ethernet or Wi-Fi).
  3. Click the minus (-) button to remove the service, then click the plus (+) button to re-add it.
  4. Reconnect to your network and try accessing Teams again.

Q6: Is it safe to reset network settings when troubleshooting Teams?

Yes, it is safe. Resetting network settings or clearing cache does not affect personal files or most system configurations. It simply restores network-related settings to their default and removes temporary files.

Q7: Can firewall or antivirus settings impact Teams connectivity?

Yes, overly restrictive firewall or antivirus settings can block or limit Teams from connecting properly to its servers. Check your security settings to ensure Teams is allowed as an exception.

Q8: How do I update Microsoft Teams?

On both Windows and macOS, you can update Teams by clicking on your profile picture at the top of the app, selecting ‘Check for updates,’ and following the prompts to install any available updates.

Q9: What should I do if none of the basic troubleshooting steps work?

If basic troubleshooting doesn’t resolve the issue, consider more in-depth approaches like adjusting Quality of Service (QoS) settings on your router, using network monitoring tools to identify traffic issues, or consulting with IT support if available.

These FAQs are designed to help users quickly diagnose and resolve common issues with Microsoft Teams, especially the reconnection error, ensuring minimal disruption to collaboration and productivity.